Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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LOADSHEDDING SCHEDULES FOR KOUGA LOADSHEDDING SCHEDULES FOR KOUGA

Click here to access and download the loadshedding schedules for the Kouga region.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

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Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

Last modified: 19 Nov 2018
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2 566 service requests resolved in just one month

12 November 2018
The Community Services team removed 15 trees at locations across Kouga that had been blown over by strong winds in October. Here they are seen working in Paradise Beach.

The Community Services team removed 15 trees at locations across Kouga that had been blown over by strong winds in October. Here they are seen working in Paradise Beach.

The Link Powered by Vodacom app can be downloaded by scanning the QR code or visit the Google Play or App Store.

The Link Powered by Vodacom app can be downloaded by scanning the QR code or visit the Google Play or App Store.

Oasis FM station manager André Swartz interviewed Kouga Call Centre supervisor Lesley-Anne September and Municipal Manager Charl du Plessis last week about the positive impact the call centre and Link app have had on service delivery.

Oasis FM station manager André Swartz interviewed Kouga Call Centre supervisor Lesley-Anne September and Municipal Manager Charl du Plessis last week about the positive impact the call centre and Link app have had on service delivery.

More than 2 500 service requests and faults were resolved through Kouga Municipality’s Call Centre and Link app during October.

 

According to the latest figures, a total of 2 667 requests were submitted during this period and 2 566 were resolved.

 

Sewerage-related requests made up the bulk of the work, with 1124 septic tanks being emptied and 270 blocked pipes attended to.

 

The number of potholes repaired increased to 449 for October as the municipality’s road team continued their drive to fix streets that had been damaged by heavy rains in September.

 

A total of 285 water faults were resolved during the month, including 120 burst pipes, 80 general interruptions, 71 faulty meters, 11 pressure problems and three quality concerns.

 

Almost 250 electrical faults were addressed, including 195 general interruptions, 30 faulty meters, 17 exposed wires and five damaged boxes.

 

An additional 43 fused or damaged street lights were also repaired.

 

Other highlights during October included the removal of 15 trees that had been blown over by strong winds, the cleaning-up of 14 illegal dump sites and repairs to 16 damaged pavements.

 

Kouga Mayor Horatio Hendricks commended the municipality’s service delivery teams on their hard work.

 

“The statistics show that the municipality is responding well to service requests and I would like to encourage all our staff to keep up the good work,” he said.

 

He further encouraged residents to download the Link app, which makes it easier to report and track faults.

 

The Link Powered by Vodacom app is free and can be downloaded from the Google Play or App Store. Alternatively, scan the QR code or go to https://download.linkapp.co.za/#dl.

 

Service requests and faults can also be logged by calling the Kouga Call Centre on 042 200 2200, following the automated voice prompts and and pressing option five. The call centre is open from 7:30am to 7pm, seven days a week.

 

Outside these hours faults can be reported to the municipality’s all-hours emergency number 042 291 0250.