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Last modified: 26 Sep 2019
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Customer Satisfaction Survey gets under way

24 June 2019

Kouga Municipality’s annual Customer Satisfaction Survey is under way.

Speaker Hattingh Bornman said the aim of the survey was to determine how   residents experienced service delivery during the 2018/2019 financial year, which comes to an end on 30 June.

He called on residents to make use of the platform to scrutinise the municipality and to suggest areas of improvement.

“The focus is on everyday service delivery, including, water, electricity, refuse removal, sanitation and roads,” he said.

Bornman said the Council valued input from residents as this helped the municipality to identify and prioritise work that needed to be done.

“When we adopted our vision, Good Governance through Service Excellence, we understood that running a municipality was about listening and responding to the communities we serve,” he said.

He said the survey would not replace platforms such as community meetings but was designed to enhance accountability and the involvement of residents in municipal affairs.

Survey forms, in all three the languages most spoken in Kouga, are available online at www.kouga.gov.za.

They will also be available from ward councillors’ offices from Monday, 1 July.

Completed forms can be returned to the ward councillor’s offices or posted to PO Box 21, Jeffreys Bay, 6330. Electronic versions can be emailed to lrandall@kouga.gov.za.

The forms have the different services offered by the municipality, with scores of one to five, the former reflecting the worst opinion and the latter the best.

The closing date for the survey is 31 July 2019.

Service delivery report-back meetings, where residents can engage with the municipal leadership about service successes and challenges in their wards, are also currently taking place. The full schedule is available on the municipal website and Facebook page at www.facebook.com/kouganews.