Kouga local municipality
Tel:+27 (0)42 200 2200
Fax:+27 (0)42 200 8606
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Kouga is conducting a customer satisfaction survey to determine how residents experience service delivery and where improvements must be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 18 July 2018.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

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As drought conditions prevail, residents are asked to limit their usage to 50 litres of water per person per day. Click here for the latest dam levels.

Last modified: 11 Oct 2017
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Donkerhoek residents to apply for free basic services

11 October 2017

Kouga Municipality will be holding a special Equitable Shares drive next week to register residents from Donkerhoek at Humansdorp for free basic services.

Registration will take place on 18 and 19 October, from 8:30am to 3pm, at the Humansdorp Council Chambers on the corner of Main Road and Du Plessis Street.

Kouga Acting Mayor Brenton Williams said the municipality was busy formalising Donkerhoek, with electricity already having been installed to the area earlier this year.  

Equitable shares are available to households with a total monthly income of R3 200 or less. The free basic services include:

  • Free 50kwh electricity plus basic charge,
  • Free 12kl water plus basic charge,
  • Free refuse removal, sewerage (based on 12kl water usage) and Environmental Management Fee (EMF), and
  • Free extra R85 000 on the value of your property for rates.

Applicants have to complete the application form personally and submit the following documents along with the application:

  • Valid ID document (husband and wife)
  • Proof of Income (pay slip, bank statement, pension card)
  • Sworn affidavit if unemployed
  • Proof of usufruct (if the owner is deceased, a letter of authority and death certificate).