Kouga local municipality
Tel:+27 (0)42 200 2200
Fax:+27 (0)42 200 8606
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Kouga is conducting a customer satisfaction survey to determine how residents experience service delivery and where improvements must be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 18 July 2018.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: 50 LITRES PER PERSON PER DAY SAVE WATER: 50 LITRES PER PERSON PER DAY

As drought conditions prevail, residents are asked to limit their usage to 50 litres of water per person per day. Click here for the latest dam levels.

Last modified: 31 Jul 2017
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Emergency water tariffs to be charged from August

31 July 2017
AUGUST PRICE INCREASE: The table shows how the emergency tariff (Part C) will impact on the water bill of a household using 27kl of water. Please note that this is an example and that the total cost will depend on the consumption.

AUGUST PRICE INCREASE: The table shows how the emergency tariff (Part C) will impact on the water bill of a household using 27kl of water. Please note that this is an example and that the total cost will depend on the consumption.

The price of water is set to increase steeply from August when Kouga starts charging emergency drought tariffs.

Kouga Mayor Elza van Lingen said the implementation of the higher charges - Part C of the municipality’s tariff structure – was approved by Council at the end of May. The Council also declared a local state of disaster at the same meeting because of the prolonged drought and looming water shortages.

Water restrictions and Part B (critical but not emergency) water tariffs have been in place in Kouga municipal since December 2016.

Van Lingen said Kouga had further been instructed by the national Department of Water and Sanitation to cut back its water consumption by 25% because dam levels had reached critical levels.

“If good rains don’t fall in the catchment areas soon, we are heading for a disaster that will have far-reaching negative implications for the region as a whole,” she said.

“We call on all residents and business to save water urgently. Every drop counts.”  

She said an emergency action plan, aimed at conserving and increasing the water supply, would be tabled to Council.

“Emergency measures will include increasing consumer education and the sinking of additional boreholes.

“With the disaster declaration having been gazetted, we are now also in a position to apply for funding assistance from provincial and national government to implement the emergency measures.”

The implementation of emergency tariffs and call for water consumption to be reduced by at least 25% are also in effect in the Nelson Mandela Bay Metro. Kouga purchases most of its water for domestic use from the Metro, which manages the dams on behalf of the Department of Water and Sanitation.