Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

DRAFT COASTAL MANAGEMENT PROGRAMME DRAFT COASTAL MANAGEMENT PROGRAMME

The Draft Coastal Management Programme for the Sarah Baartman District Municipality, including Kouga, has been published in the Provincial Gazette for public comment. Click here to access and download the relevant documents.

Last modified: 29 Oct 2018
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“Excellent report card” for Kouga’s call centre and Link app

26 October 2018
Kouga Executive Mayor Horatio Hendricks (seated) takes a call from a member of the public during the Kouga Call Centre and Link App birthday celebration on Wednesday. He is assisted by call centre operator Mongezi Khatshiwe while Councillor Timothy  Jantjes (left) Call Centre Supervisor Lesley-Anne September (second left) and Corporate Services Director Krishen Moodley look on.

Kouga Executive Mayor Horatio Hendricks (seated) takes a call from a member of the public during the Kouga Call Centre and Link App birthday celebration on Wednesday. He is assisted by call centre operator Mongezi Khatshiwe while Councillor Timothy Jantjes (left) Call Centre Supervisor Lesley-Anne September (second left) and Corporate Services Director Krishen Moodley look on.

Kouga Executive Mayor Horatio Hendricks (centre) and Municipal Manager Charl du Plessis (back right) congratulate call centre operators for their hard work in growing the facility into a formidable feature in the municipality’s service request response system at the Kouga Call Centre and Link App birthday celebration on Wednesday.

Kouga Executive Mayor Horatio Hendricks (centre) and Municipal Manager Charl du Plessis (back right) congratulate call centre operators for their hard work in growing the facility into a formidable feature in the municipality’s service request response system at the Kouga Call Centre and Link App birthday celebration on Wednesday.

Kouga Executive Mayor Horatio Hendricks (second left standing), Corporate Services Director Krishen Moodley (left standing) and call centre operator Lithemba Vumazonke (second right standing) take Infrastructure and Engineering Portfolio Councillor Freddy Campher (left seated) and Speaker Hattingh Bornman (right seated) through the steps of taking calls from residents at the Kouga Call Centre and Link App birthday celebration on Wednesday. Councillor Timothy Jantjes looks on

Kouga Executive Mayor Horatio Hendricks (second left standing), Corporate Services Director Krishen Moodley (left standing) and call centre operator Lithemba Vumazonke (second right standing) take Infrastructure and Engineering Portfolio Councillor Freddy Campher (left seated) and Speaker Hattingh Bornman (right seated) through the steps of taking calls from residents at the Kouga Call Centre and Link App birthday celebration on Wednesday. Councillor Timothy Jantjes looks on

If he were still a school principal, he would have issued an excellent report card to the team that built up the Kouga Call Centre this past year.

 

That was the praise from Executive Mayor Horatio Hendricks at the first birthday celebration of the Kouga Call Centre and Link app in Jeffreys Bay this week.

 

“More than 25 000 service requests were reported and resolved through the call centre and Link app since the official launch in October last year. That is simply amazing and shows that our staff are working,” the Mayor said.

 

He said the Link app had become one of the municipality’s most important links with the community.

 

“It was not always easy. There were many birth pains, but we faced each challenge head-on and will continue moving upwards and forward.”

 

Municipal Manager Charl du Plessis, who initiated the call centre with the assistance of retired telecommunications expert Leon Mostert, joined the Mayor in congratulating the call centre staff on what they had achieved during the first year of operations.

 

“One could say two fathers gave birth to this project, then handed the ‘baby’ over to its mother, our Corporate Services director Krishen Moodley,” he said.

 

“While I then became a somewhat absent father, my heart was always filled with pride when the call centre took another step forward.

 

“This project was launched to bring all municipal staff on board to work towards a common cause and we have made great strides towards achieving this goal.”

 

Corporate Services director Krishen Moodley applauded her team for their expert nurturing of the call centre right from infancy.

 

“Our Canadian partners from Prince Edward County were blown away when we introduced them to the call centre. They could not believe that a municipality as small as Kouga could have this big and efficient a facility.

 

“The service statistics that have become available through the centre are also proving invaluable when it comes to monitoring the progress we’ve made and planning for the years to come,” she said.