Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

DRAFT COASTAL MANAGEMENT PROGRAMME DRAFT COASTAL MANAGEMENT PROGRAMME

The Draft Coastal Management Programme for the Sarah Baartman District Municipality, including Kouga, has been published in the Provincial Gazette for public comment. Click here to access and download the relevant documents.

Last modified: 29 Oct 2018
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Link and call centre celebrate first birthday

22 October 2018
Download the free Link Powered by Vodacom app by simply scanning the QR code or visit the Google Play or App store.

Download the free Link Powered by Vodacom app by simply scanning the QR code or visit the Google Play or App store.

Late Kouga Mayor Elza van Lingen (right) cuts the cake at the launch of the Link app and call centre a year ago. With her was Municipal Manager Charl du Plessis.

Late Kouga Mayor Elza van Lingen (right) cuts the cake at the launch of the Link app and call centre a year ago. With her was Municipal Manager Charl du Plessis.

More than 1 000 water faults were reported and resolved through the Link app and call centre from July to September 2018.

More than 1 000 water faults were reported and resolved through the Link app and call centre from July to September 2018.

Kouga call centre and Link service delivery app turned one year old this week.

 

The call centre and app went live on 23 October last year and have made a tremendous difference to the manner in which service requests and fault reports are handled by the municipality.

 

“When we took power, we promised the people of Kouga that we would improve the way the municipality responds to complaints. That has become a reality thanks to the call centre and Link app,” said Executive Mayor Horatio Hendricks.

 

“Many of the initial teething problems have been resolved over the past year and we look forward to offering an even better service to residents in the years to come.”

 

According to the latest statistics, the total number of service requests and faults which were resolved from July to September were 6 653.

 

Of these, more than 1 000 were water faults.

 

Of the 1157 water faults, 578 were burst water pipes that had been reported and repaired.

 

Faulty water meters made up 280 of the total while 249 water supply interruptions were also dealt with in this period.

 

A total of 39 water pressure complaints and 10 water quality complaints were also resolved during this time.

 

Service reports and faults can be logged at the call centre seven days a week, from 7.30am to 7pm, by dialling the municipal switchboard number at 042 200 2200 and choosing option 5 of the automated voice prompt.

 

Alternatively, they can be logged through the Link Powered by Vodacom app. The free app can be downloaded from the Google Play or App Store, scan the QR code or go to https://download.linkapp.co.za/#dl.