Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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LOADSHEDDING SCHEDULES FOR KOUGA LOADSHEDDING SCHEDULES FOR KOUGA

Click here to access and download the loadshedding schedules for the Kouga region.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

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Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

Last modified: 15 Mar 2019
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Making account queries easier

15 March 2019

Kouga Municipality is making it easier for residents to check their account balances.

Corporate Services Portfolio Councillor Bryan Dhludhlu said Kouga Call Centre operators were being trained to assist the municipality's Revenue section with the flood of balance queries they receive when account payments are due. 

"Many people don't want to wait for their accounts to reach their post boxes or inboxes and thus phone to know how much they owe 
"As a result, it's often difficult to get through to the Revenue section because of the many walk-in and telephonic queries they receive. " he said. 
" This has been a great frustration for residents, hence, we have started  training our Call Centre operators to assist with balance queries as well. This will enable the Revenue section to focus on other account-related queries and speed up how quickly we can help residents."
He said the municipality was also looking at sending out SMS's to alert people when their accounts are due and what the balance is. 
" We would like to encourage all account holders to ensure that the municipality has your correct cell phone numbers. You can do so by contacting our Revenue section telephonically or  visiting them at your nearest municipal office."