Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

DRAFT COASTAL MANAGEMENT PROGRAMME DRAFT COASTAL MANAGEMENT PROGRAMME

The Draft Coastal Management Programme for the Sarah Baartman District Municipality, including Kouga, has been published in the Provincial Gazette for public comment. Click here to access and download the relevant documents.

Last modified: 02 May 2018
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Municipal call centre now open for longer

23 April 2018

Kouga Municipality would like to ask residents to use the call centre for its intended purpose only - to report service delivery issues that need immediate attention.

The call centre was set up by the municipality in October last year as a platform for residents to report issues such as uncollected refuse, burst pipes, electrical outages, sewer spills, etc.

Newly-elected Executive Mayor Horatio Hendricks said there was a notable increase in the number of calls to the call centre from people wanting to be transferred to a specific municipal department or official.

“The call centre is not the switchboard. It is specifically for the reporting of service faults,” he explained.

“Should callers have a query or wish to speak to a specific department or official, we ask that they please hold for the switchboard operator when dialing the municipal number.”

The municipality can be reached by calling 042 200 2200.

Once the call is picked up, callers are guided by a voice prompt inviting them to press “one for Fire and Disaster Management, two for the Call Centre, three for the Traffic Department, four for Account Queries or hold for the operator”.

The call centre can be reached at this number seven days a week from 7:30am to 7pm.

After 7pm, callers are asked to dial the all-hour emergency numbers 042 291 0250 or 042 200 8330.