Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Featured Pages
CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Please complete our customer satisfaction survey. Your service-delivery experience will help us to determine which improvements need to be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 31 July 2019.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

Last modified: 30 Aug 2018
Back To Index

Over 13 000 service requests processed in seven months

27 August 2018

More than 13 000 service requests were logged at Kouga Municipality's call centre during the first seven months of the year.

According to the latest statistics, 13 431 service requests and faults were reported to the call centre from January to July 2018. Of these 12 735 were resolved during the same period.

The emptying of sewerage tanks made up the bulk of the service requests, with an average of 759 requests being processed per month.

Blocked sewer pipes were the most reported service fault. Of the 1318 blocked pipes reported, 1300 were attended to by 31 July.

Burst or leaking water pipes were the second-most reported fault. Of the 1163 bursts that were reported, 1130 were resolved by end July while the remainder were being actioned.

In third place were breaks in the electricity supply, with 801 problems reported and 785 resolved during the same period.

Kouga Mayor Horatio Hendricks said the municipality was busy putting additional measures in place to boost the operation of the centre.

"The call centre has already improved how the municipality responds to complaints, but there are still challenges that must be addressed for the centre to operate optimally," he said.

"A supervisor and extra staff have been appointed so that the centre can operate seven days a week, from 7am to 7pm.

"The centre will also be moving to new premises with better technical support so as to minimise downtime. 

"Our response teams have further been furnished with cell phones so that they can submit photo evidence of completed jobs. This means call centre staff will no longer need to rely solely on verbal reports, which can at times be misleading."

Service reports and faults can be logged at the call centre by dialing the municipal switchboard at 042 200 2200 and choosing option 5 of the automated voice prompt.

Alternatively, they can be logged through the Link app. The free app can be downloaded from the Google Play or App Store or go to https://download.linkapp.co.za/#dl.