CUSTOMER SATISFACTION SURVEY
Please complete our customer satisfaction survey. Your service-delivery experience will help us to determine which improvements need to be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 31 July 2019.
KOUGA CALL CENTRE AND LINK APP
Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.
SAVE WATER: IT'S THE NEW NORMAL
Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.
Power outage to parts of Jeffreys Bay - 6 August
The electricity supply to sections of Jeffreys Bay will be interrupted periodically from 8am to 3pm on Monday, 6 August.
The affected areas are Aston Bay, Paradise Beach, Ocean View, Tokyo Sexwale and Pellsrus.
Kouga Infrastructure and Engineering Portfolio Councillor Freddy Campher said the interruption was necessary to work on separating the electricity supply to these areas and the Marina Martinique.
"The work will help to ensure fewer outages to the affected areas," he said.
"The power to Aston Bay, Paradise Beach, Ocean View, Tokyo and Pellsrus will be switched off from time to time between 8am and 3pm while the power supply to the Marina will be affected from 8am to 8pm."
Households are advised to treat all electrical outlet points as live during this time.
In the event of inclement weather the alternative date has been set for 13 August.