Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Featured Pages
CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Please complete our customer satisfaction survey. Your service-delivery experience will help us to determine which improvements need to be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 31 July 2019.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

Last modified: 16 May 2019
Back To Index

Residents asked to update their contact info

14 May 2019

RESIDENTS who would like to receive their account balances via SMS are asked to update their contact details with the municipality.

Kouga Mayor Horatio Hendricks said the municipality was set to activate an SMS service to improve day-to-day communication with ratepayers and residents.

“The service will allow ratepayers to receive their account balances on their cell phones,” he said.

“The municipality will then also be able to notify residents of service interruptions and public participation processes through this channel.”

Ratepayers can update their contact details by visiting the municipality’s Income section in Jeffreys Bay, by phoning 042 200 2200 or sending an email to jcoetzee@kouga.gov.za or wleroux@kouga.gov.za.

In the meantime, residents are reminded that they can also obtain their account balances from the municipality’s Call Centre.

“We would further like to encourage residents to register for the municipality’s on-line service. Once you are registered, your account will be emailed directly to you,” he said.

Registration can be done on the municipality’s website, but ratepayers need to obtain an access key either from the municipality’s Call Centre or Income section on 042 200 2200 to complete the process.