Kouga local municipality
Tel:+27 (0)42 200 2200
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Alternative Number:+27 (0)42 200 8330
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Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

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Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

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The Draft Coastal Management Programme for the Sarah Baartman District Municipality, including Kouga, has been published in the Provincial Gazette for public comment. Click here to access and download the relevant documents.

Last modified: 28 Jun 2017
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Residents invited to rate municipal services

23 June 2017

Kouga Municipality will be running its annual Customer Satisfaction Survey over the next five weeks.

This year’s survey will be the first to be conducted under the new council after the August 2016 local government elections.

Kouga Executive Mayor Elza van Lingen called on residents to make use of the platform to scrutinise the municipality and to suggest areas of improvement.

“We would like to know what your service delivery experience has been over the past few months,” she said.

“There is a great deal that needs doing if we are to create a culture of service excellence. The survey will help us to prioritise our work in line with community expectations.”

The Mayor said the new council had committed itself to being an accountable leadership that values inputs from residents.

“When we adopted our new vision, Good Governance through Service Excellence, we understood that running a municipality was about listening and responding to the communities we serve,” said Van Lingen.

She said the survey would not replace other platforms such as community meetings but was designed to enhance accountability and the involvement of residents in municipal affairs.

Survey forms will be available at municipal administration units, ward councillor’s offices and public libraries from Monday, 26 June. An electronic version is also available on the municipality’s website at www.kouga.gov.za.

Completed forms can be dropped in the marked boxes at municipal offices or posted to PO Box 21, Jeffreys Bay, 6330. Electronic versions can be emailed to msobele@kouga.gov.za.

The forms have the different services offered by the municipality, with scores of 1 to 5, the former reflecting the worst opinion and the latter the best.

The closing date for the survey is 31 July 2017.