Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Please complete our customer satisfaction survey. Your service-delivery experience will help us to determine which improvements need to be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 31 July 2019.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

How to reference your traffic fines
Last modified: 02 Mar 2018

Motorists are asked to use the following reference number when paying Kouga traffic fines via an Electronic Funds Transfer (EFT).

CAMERA FINES

Camera traffic fines are usually sent per mail.

The reference number on the fine is longer than 20 characters and will read HU/80/............./630, where the numbers inserted between 80 and 630 are unique to your fine.

When paying via EFT, the space for the reference number allows for only 10 numbers and 10 letters.

To ensure we have your correct reference number, please leave out the HU, the last 0 and all forward slashes. Include TRAFFICFIN as the 10 letters.

Your reference number will, therefore, then read 80......63TRAFFICFIN.

ROADSIDE FINES

The same principle applies to fines issued to drivers when they are stopped on the road.

The reference number on the summons will read V51/………/630.

When making an EFT, please leave out the V and forward slashes. The reference number should then read 51......630TRAFFICFIN.

Please note that in this instance the “0” should be included as the last of the 10 numbers.