Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
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CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Please complete our customer satisfaction survey. Your service-delivery experience will help us to determine which improvements need to be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 31 July 2019.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: IT'S THE NEW NORMAL SAVE WATER: IT'S THE NEW NORMAL

Despite the recent rain, drought conditions prevail and water restrictions remain in place. Click here for the latest dam levels.

Our Vision and Mission
Last modified: 28 Dec 2016

Vision

Good Governance through Service Excellence

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Mission

  • To create a government that addresses the needs and respects the values of ‘ubuntu’ in our communities
  • To create a better life for all through delivering inclusive and affordable services for residents
  • To create a safe environment with diverse opportunities for economic growth and development
  • To create a responsive, accountable and caring government for all our people
  • To create an efficient, well-managed, corruption-free and legally compliant municipality
  • To create and maintain an effectively governed administration that is committed to financial sustainability

Value Statement

Service Excellence

Accountability and Transparency

Morality and Honesty

Equity, Dignity and Respect

Freedom and Fairness

Integrity, Professionalism and Discipline

Empathy and Compassion