Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Featured Pages
WATER RATIONING HANKEY AND PATENSIE WATER RATIONING HANKEY AND PATENSIE

The level of the Kouga Dam has dropped to below 7%. It has, therefore, become necessary to implement water rationing in the towns of Hankey and Patensie. From Monday, 6 August, the towns will only have water for a few hours a day. See the full schedule here.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

DAM LEVELS LOW: SAVE WATER URGENTLY DAM LEVELS LOW: SAVE WATER URGENTLY

As drought conditions prevail, residents are asked to limit their usage to 50 litres of water per person per day. Click here for the latest dam levels.

Paying your municipal account
Last modified: 15 Aug 2018

In addition to paying their accounts at municipal offices and via internet banking, residents can pay their municipal accounts at the following external paypoints: the Post Office, pay@, Ackermans, Shoprite/Checkers/Usave, Spar, Pick n Pay, Pep Stores, EasyPay, My eBills and Boxer.

Ratepayers can also register to receive their municipal accounts via email or to view it online.

The online registration process is as follows: 

  • Contact the municipality’s Income section at Jeffreys Bay on 042 200 2200 to obtain an access key.
  • Go to the municipal website at www.kouga.gov.za.
  • Click on the “Ratepayers Info System” link on the home page.
  • Click on the “Register Here” option
  • Complete the info as requested. This will include a user name, password, the account holder’s name, surname and ID number, the postal and physical addresses, at least one contact phone number and email address.
  • Once you have completed this section, your login name and password will be forwarded to the email address used during registration. You can use the link in the email to confirm registration and login to the Ratepayers Info System.
  • Once you have logged in, you can link your existing Kouga municipal account/s to your user profile. Do this by clicking on the “click here to link an account to your user ID” icon.
  • Fill in your account number and the access key supplied by the Income Department. Your account will now appear under the “My Accounts” section.
  • If you have more than one account, you do not have to register again. You can simply add a new account to your existing profile using the account number and access key. Please note that a different access key is required for each account.