Kouga local municipality
Tel:+27 (0)42 200 2200
Fax:+27 (0)42 200 8606
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Featured Pages
CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

Kouga is conducting a customer satisfaction survey to determine how residents experience service delivery and where improvements must be prioritised. Click here for electronic versions of the survey in English, Afrikaans and isiXhosa. The closing date is 18 July 2018.

KOUGA CALL CENTRE AND LINK APP KOUGA CALL CENTRE AND LINK APP

Should you wish to report a service fault, please contact the Kouga Call Centre on 042 200 2200. The call centre is open seven days a week from 7:30am to 7pm. Outside these hours faults can be reported at 042 291 0250 or 042 200 8330. Alternatively, click here to download the Link app for easy fault reporting.

SAVE WATER: 50 LITRES PER PERSON PER DAY SAVE WATER: 50 LITRES PER PERSON PER DAY

As drought conditions prevail, residents are asked to limit their usage to 50 litres of water per person per day. Click here for the latest dam levels.

Water Restrictions
Last modified: 20 Dec 2016

In terms of Section 4 of the Water Services Act 108 (No 108 of 1997) the following are prohibited:

 

1. The use of water obtained from the Municipality’s water supply system for:

(a) watering gardens, lawns, grassed areas, flower beds, racecourses, sports fields, bowling greens, golf greens and fairways, croquet lawns, turf wickets, ploughing fields and the like;

(b) topping up or filling fountains, ornamental ponds and the like;

(c) filling swimming and paddling pools;

(d) washing paved areas, walls, roofs, buildings and similar structures.

 

2. The use or operation of:

(a) hosepipes;

(b) sprinklers, sprinkler and drip systems;

(c) automatic swimming pool fillers;

(d) automatic urinal flushing systems;

(e) the connection of a hosepipe or any form of irrigation system to a tap supplying water from the Municipality’s water supply system unless for the purposes permitted in terms of this notice.

 

EXEMPTIONS

1. The use of reclaimed water or water obtained from sources other than the Municipality’s water supply system.

2. Watering gardens, lawns, grassed areas and flower beds by means of a hand held container.

3. The use or operation of a hose pipe or sprinkler system for fire fighting.

4. The filling of a new pool on completion of initial construction.

5. Commercial vehicle washing business where at least 70 % of the water is recycled. (Vehicle washing by means of a hand held container is permitted)

6. Watering of plants, trees and shrubs in commercial, state and municipal nurseries.

7. The filling of municipal swimming pools and swimming pools at hotels, fitness centres, medical care centres, schools, educational institutions and institutions of higher education.

8. The prohibitions contained in this notice shall not apply in any case specifically exempted, in writing, by the Director: Infrastructure, Planning and Development.

 

PLEASE NOTE

  • Notice boards must be prominently displayed where water from sources other than the Municipality’s water supply system is used for irrigation.
  • Land owners must notify the Infrastructure, Planning and Development Directorate in writing of the existence of boreholes on their property.
  • Land owners must apply to the Department of Water & Sanitation for the intention to sink boreholes and also notify Kouga Local Municipality.
  • All consumption must be reduced by at least 15% and failure to achieve this will result in Kouga Local Municipality being forced to impose stricter measure.
  • The contravention of this prohibition constitutes a criminal offence.
  • The Infrastructure, Planning and Development Director can be contacted at 042 200 2200 or email vfelton@kouga.gov.za or egomez@kouga.gov.za