NULL Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Last modified: 20 Feb 2019
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Delay in emailing of accounts

31 January 2019

Due to a technical glitch, there has been a delay in the emailing of municipal accounts.

Kouga Mayor Horatio Hendricks said the problem has since been resolved and the accounts were emailed again.

“This means there might be some residents who received their accounts twice. Please ignore the second email if your account reached you the first time as per usual. We apologise for any confusion the glitch may have caused.”

He encouraged residents to register with the municipality to receive their accounts via email or to view it online.

“It is a convenient way to receive and keep track of your municipal accounts.”  

The registration process is as follows:

·  Contact the municipality’s Income section at Jeffreys Bay on 042 200 2200 to obtain an access key.

·  Go to the municipal website at www.kouga.gov.za.

·  Click on the “Ratepayers Info System” link on the home page.

·  Click on the “Register Here” option

·  Complete the info as requested. This will include a user name, password, the account holder’s name, surname and ID number, the postal and physical addresses, at least one contact phone number and email address.

·  Once you have completed this section, your login name and password will be forwarded to the email address used during registration. You can use the link in the email to confirm registration and login to the Ratepayers Info System.

·  Once you have logged in, you can link your existing Kouga municipal account/s to your user profile. Do this by clicking on the “click here to link an account to your user ID” icon.

·  Fill in your account number and the access key supplied by the Income Department. Your account will now appear under the “My Accounts” section.

·  If you have more than one account, you do not have to register again. You can simply add a new account to your existing profile using the account number and access key. Please note that a different access key is required for each account.

In addition to paying at municipal offices or through internet banking, residents can pay their municipal accounts at external paypoints such as the Post Office, pay@, Ackermans, Shoprite/Checkers/Usave, Spar, Pick n Pay, Pep Stores, EasyPay, My eBills and Boxer.