NULL Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Last modified: 16 May 2019
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Residents asked to update their contact info

14 May 2019

RESIDENTS who would like to receive their account balances via SMS are asked to update their contact details with the municipality.

Kouga Mayor Horatio Hendricks said the municipality was set to activate an SMS service to improve day-to-day communication with ratepayers and residents.

“The service will allow ratepayers to receive their account balances on their cell phones,” he said.

“The municipality will then also be able to notify residents of service interruptions and public participation processes through this channel.”

Ratepayers can update their contact details by visiting the municipality’s Income section in Jeffreys Bay, by phoning 042 200 2200 or sending an email to or

In the meantime, residents are reminded that they can also obtain their account balances from the municipality’s Call Centre.

“We would further like to encourage residents to register for the municipality’s on-line service. Once you are registered, your account will be emailed directly to you,” he said.

Registration can be done on the municipality’s website, but ratepayers need to obtain an access key either from the municipality’s Call Centre or Income section on 042 200 2200 to complete the process.