Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Last modified: 02 Feb 2023
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12 January 2023

KOUGA Municipality is set to embark on a data cleansing campaign across the region – cleaning-up and updating its records of all property and municipal services information across the region.

The campaign would include customer data cleansing, data quality checks, data improvement and billing data cleansing among others at all properties privately and publicly owned, occupied or not occupied and serviced by Kouga Municipality.

The campaign is set to take two forms – one being electronic engagements through the municipality’s Customer Care Application (Kouga Cares) which will allow for a host of functionalities, as well as door-to-door engagements.


“The Kouga Cares application can be accessed through the municipality’s website at www.kouga.gov.za. Once-off registration can be done in a few easy steps,” said Kouga Executive Mayor, Horatio Hendricks.

“Once registered and residents’ accounts are added to their profile, they will be able to update their information.”

Where residents choose to complete the questionnaire online, residents must ensure that the information provided is accurate and complete. Verification of the information will be performed and if there is missing information or discrepancies found, the municipal field workers will be required to confirm the information at your door.


According to Hendricks, municipal field workers will visit residential and business premises from 11 January 2023 to physically verify properties and collect or confirm information.”

“Field workers will carry identification cards, which will reflect all their information.”

He said the data cleansing campaign will assist to remove hindrances to service delivery, improve financial controls, enhance planning and decision making by the Council and to be in line with audit standards and the Municipal Finance Management Act requirements.

“Once the data clean-up and updates are complete, the new accurate data will assist the municipality with timely and accurate meter readings, correct billing resulting in more accurate readings, and a reduction in billing errors,” said Hendricks.

“The data clean-up will, furthermore, result in a reduction in administrative errors.”

Hendricks urged all residents to support the campaign.

More information

For more information, contact the Kouga Call Centre at 042 200 2200.