Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Last modified: 15 May 2024
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More than 6 200 service requests resolved in one month

16 May 2024

More than 6 200 service requests resolved in one month 

KOUGA – During April 2024, Kouga Municipality’s Call Centre successfully resolved 6 264 service requests and faults, out of a total of 6 675 submissions – a commendable resolution rate of 93.84%.

Road-related issues dominated the report, with 3 365 potholes repaired as part of the municipality’s ongoing efforts to improve road infrastructure.

Following closely were sewerage-related concerns, totalling 1 741, which included servicing 1 282 septic tanks, clearing 313 blocked pipes, and resolving 146 pump station problems.

The month also saw the resolution of 510 water faults, encompassing repairs to 192 burst pipes, 182 leaking water meters, 68 general interruptions, and 68 routine maintenance tasks.

Additionally, 159 electrical faults resulting in power supply disruptions were addressed, along with the repair of 67 streetlights.

Kouga Executive Mayor, Hattingh Bornman, praised the municipality’s service delivery teams for their dedication, stating, “The statistics affirm that the municipality is effectively responding to and resolving service delivery requests.

“However, it is important to recognise that over 50% of the requests relate to the condition of our road infrastructure. That is why one of our key priorities for this year is to upgrade 150km of roads throughout the municipality.

“The tender for a R200 million long-term loan to rehabilitate the 150km of roads closed on 3 May 2024. Now in the evaluation stage, officials are carefully assessing proposals to select the best service provider. Public participation is up next, offering community members, stakeholders, and experts the chance to provide insights and recommendations. Public input will play a crucial role in shaping the project's trajectory, ensuring that it aligns with the needs and aspirations of the community.”

Kouga Call Centre

Residents can report service requests and faults by calling the Kouga Call Centre at 042 200 2200 and selecting option five after following the automated voice prompts. Alternatively, they can send a WhatsApp message to 081 760 9183.

The Call Centre operates from Monday to Friday, from 07:30 to 19:00, and on Saturdays, Sundays, and public holidays, from 07:00 to 19:00.