NULL Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330
Last modified: 11 Jan 2022
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13 December 2021

SUBMIT . . . actioning . . . resolved – it is as easy as one, two three.

The LINK App, Kouga Municipality’s service delivery app, turned over a new leaf – making it even easier for residents to report and track service delivery problems in their respective wards.

An improved version of the App – enabling residents to take photos and provide a description of the incident – is now available to all Kouga residents. They will receive regular progress reports.

“The app gives residents an easy and effective way to communicate directly with Kouga Municipality about any problems or service issues within their community and to monitor what progress has been made towards resolving grievances,” said Kouga Executive Mayor, Horatio Hendricks.

“Issues can range from traffic lights and potholes to water leaks, sewage overflow, illegal dumping, no electricity and more.”

According to Hendricks, the app was designed to encourage active citizenry and provide residents with local information.

“The LINK App will not only help to improve communication with residents, but it will also allow us to harness the power of data on service delivery and to plan and respond effectively to breakdowns and preventative maintenance,” said Hendricks.

Incidents reported

More than 166 000 incidents were resolved through the Kouga Call Centre and Link App from October 2017 to November 2021 alone.

A total of 45 786 potholes across the region were repaired.

“This increase is largely due to the pothole repair programme, which was launched by the municipality in September 2018,” said Hendricks. “While we still have a long way to go when it comes to road repairs, it is heartening to see the progress.”

The emptying of septic tanks made up the bulk service requests, with 58 227 being attended to. A total of 19 792 sewer blockages were also cleared during the same period.

The municipality had further escalated its war on leaks, with 7 190 burst water pipes and 5 380 leaking meters having been repaired.

Some 6 876 power interruptions were attended to, and 3 117 faulty streetlights were fixed.

“We would further like to thank residents for reporting illegal dumping. A total of 1 109 illegal dumping sites were reported and cleaned since October 2017,” said Hendricks.

“That is simply amazing and shows that our employees are working.”

Download the LINK App

The free Link app is available for Android and iOS devices and can be downloaded at, from the Google Play or App Store. 

Upon registration the app will request permission to access your location – this is important because it will enable you to drop an accurate location of the incident you’d like to report, please be sure to accept. 

To Link to your Ward, click on “+ and Add Channels”. Select the blue Municipal Ward icon, allow the app to geo-locate you and Link to your Ward as displayed. 


If you download the app while away from home, please be sure to enter your address in the search bar after clicking on the blue Municipal Ward icon. 


“The Link App, powered by OUTA, aims to assist local municipalities to work SMARTER, improve service delivery and provide better customer services. We are pleased with the successes and performance by Kouga Municipality and its adoption of the Link app and thank all residents for being active citizens and using the App.” Says OUTA’s Julius Kleynhans.


For more information, visit