SERVICE DELIVERY STANDARDS & COMMUNITY RIGHTS CHARTER

Ref No:N17/2013

Status:

Start Date:05 Feb 2013

Closing Date:08 Mar 2013

KOUGA LOCAL MUNICIPALITY (EC108)

DIRECTORATE: ADMINISTRATION, MONITORING & EVALUATION

NOTICE NO: 17/2013

SERVICE DELIVERY STANDARDS & COMMUNITY RIGHTS CHARTER

 

Kouga Local Municipality is mandated with the responsibility of ensuring that the local communities received the basic municipal services as enshrined in the Republic of South Africa Constitution - 108 of 1996, as well as the Municipal Systems Act (Act 32 of 2000, Section 4).  The Municipal Systems Act also stipulates the duties and rights of the local community.

 

The Service Delivery Standards and Community Rights Charter documents lies open for inspection at all libraries and municipal offices.

 

As a committed Municipality who always strive to meet the community’s  needs, we urge our communities to give feedback on the abovementioned documentation, by means of writing to compliment, complain or make suggestion to our Help Desk, or to post it to the Director: Administration, Monitoring & Evaluation, P.O. Box 21, Jeffreys Bay 6330 on or before 8 March 2013 at 12:00.

 

If possible, the community is requested to utilize the Municipality’s Compliment and Complaint Boxes, which is situated in Jeffreys Bay, Hankey and Humansdorp.  The submitted feedback will assist the Municipality in improving performance and it will serve as a yardstick to be measured with.

 

Any person who is unable to write and wishes to comment may visit the Municipal Offices in 33 Da Gama Road, Jeffreys Bay during business hours from 7:30 – 16:15 will be assisted to transcribe his/her comments for representations.

 

S.S. FADI                                                                     P.O. Box 21

MUNICIPAL MANAGER                                           JEFFREYS BAY

                                                                                   6330

For Placement:

 

Our Times                      -               6 February 2013

Kouga Express              -               7 February 2013

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