END USER SUPPORT TECHNICIAN
KOUGA MUNICIPALITY (EC 108)
NOTICE NO: 10/2024
VACANCY (CONTRACTUAL 6 MONTHS)
Kouga Municipality, an equal opportunity employer which subscribes to the principle of affirmative action, encourages applicants from the designated groups to apply for the following vacancy:
END USER SUPPORT TECHNICIAN
REQUIREMENTS:
- Relevant NQF level 6 qualification (Minimum);
- 2 years relevant experience;
- Code B driving license;
- Advance computer literacy – office applications;
- Sound knowledge of ICT policies and procedures;
- Attention to detail;
- Sound report writing and presentation skills;
- Analytical skills;
- Good communication skills;
- Must be able to speak, read and write in at least two of the official languages in Kouga Municipality (Afrikaans, English, and Xhosa);
- Good Grasp or understand of End-User Technical Support, ITIL concepts, Networking Concepts, Active Directory, Windows Server 2019 – 2022, O365 concept and Azure Concept;
SPECIAL CONDITIONS: Nil
SALARY: R270 957.97 - R351 671.95 per annum
TASK: 10
DUTIES:
- Troubleshooting end-point computer and installs new software and/ or hardware;
- Configuring set-up commands, testing and solving of logs and conducting analysis and evaluation of functionality on technical municipal systems;
- Performing upgrades and repairs to components/ peripheral devices;
- Setting up, installing new hardware and testing new units prior to handover and monitoring functionality in the live environment;
- Provides administrator support associated with the capability of application software, peripheral devices, connectivity and/ or functionality of operating software;
- Provide support, administration, monitor backup processes and network services availability for Kouga Local Municipality;
- Engage with Service Providers for ensuring compliance with the SLA;
- Trouble shooting less complex problems with remote and local users on line/telephonically and/ or visiting user sites to analyse, diagnose and resolve application and operating system related problems;
- Providing 1st, 2nd, 3rd line support to ICT tools and systems to users (Officials and Councillors within the Kouga Local Municipality);
- Providing guidance and training to new users with start-up/ log-on procedures and/ or sequences, tools and capabilities of associated packages;
- Evaluating competency level of end users and conducting demonstration or instruction-based training to improve capability;
- Updating asset details of computer equipment and accessories located within the Municipality;
BENEFITS: As per standard conditions of service;
Applicants must submit a formal application form and a comprehensive CV, copies of qualifications, identity document and driver’s license. Applications must be submitted electronically as one PDF document to recruitment@kouga.gov.za. Application forms can be obtained from the Municipal website, www.kouga.gov.za and must reach the Human Resource Manager on or before Monday, 15 January 2024 at 12:00.
For any enquiries contact Mr. L Desha: 042 200 2200.
Disqualification:
Please note that the following can lead to disqualification:
- Canvassing of councillors.
- Submission of fraudulent qualifications and/ or documents.
NB: Please note that shortlisted candidates will be subjected to a vetting process. By applying for this position, the candidates agree to background checks being performed.
The Municipality reserves the right not to make an appointment.
Preference will be given to applicants residing within the Kouga area of jurisdiction.
Should you not hear from us within 30 days of closing date, kindly regard your application as being unsuccessful.
MR. C DU PLESSIS P. O. BOX 21
MUNICIPAL MANAGER JEFFREYS BAY
6330
