Kouga local municipality
Tel:+27 (0)42 200 2200
All-hours Emergency:+27 (0)42 291 0250
Alternative Number:+27 (0)42 200 8330


Closing date:
02 June 2023



NOTICE NO: 94/2023




Kouga Municipality, an equal opportunity employer which subscribes to the principle of affirmative action, encourages applicants from the designated groups to apply for the following vacancy:




  • Relevant NQF level 6 qualification;
  • 2 years relevant experience;
  • Knowledge of credit control and debt management procedures;
  • Attention to detail;
  • Good communication skills;
  • Good computer skills;
  • Good supervisory skills;
  • Sound communication skills (oral and written);
  • Good computer knowledge in office applications;
  • Must be able to work under severe pressure;
  • Must be able to speak, read and write in at least two of the official languages in Kouga Municipality (Afrikaans, English, and





SALARY:                                                          R180 123.38 – R233 792.17 Per Annum


TASK:                                                               7




  • Checking and verifying source payment documentation against receipts/ delivery notes;
  • Addressing telephone enquiries pertaining to payment of accounts, reason/s for disconnection/ restriction, etc;
  • Processing on a daily basis a debit listing to ensure a list of consumers that are in arrears with their accounts;
  • Examining accounts of consumers that are 30-60 days in arrears, and investigating previous account history and any prior payment arrangement before instructing to disconnect;
  • Raising visitation fees and preparing insertion and removal of restriction washers (restricts water flows);
  • Attending to the processing of entries and/ or approved adjustments and posting to specific ledger accounts;
  • Reconciling general and statutory account balances against statements and generating reports and statistics detailing the status of creditor accounts for analysis purposes;







  • Monitoring attendance/ conduct and output and addressing deviations from agreed performance indicators through meetings/ counselling and/or other approved methods designed to improve and motivate personnel;
  • Conducting quarterly evaluation of staff through individual performance appraisals;
  • Keeping staff informed of new developments, legislation, circulars and policies;
  • Addressing workplace conflict/ conduct through the initiation and coordination of consultative processes and implementation of specific disciplinary procedures;
  • Checking the accuracy of details recorded on transactional documentation and updating work in progress information/ data on specific applications/ systems of the Finance Business Unit;
  • Applying specific sequences associated with initiating and completing electronic back-up of credit control information and/ or referencing source documentation, reports and/ or instructions using alpha-numeric sequential codes, to facilitate retrieval;
  • Filing completed documentation/ records in alpha-numeric or chronological sequence and/ or retrieve files/ folders on request from departmental personnel;
  • Preparing statistics for the Senior Accountant consisting of disconnections, reconnections, restrictions inserted and removed and submitting for management reporting;
  • Submitting standardized letters to consumers explaining relevant charges and changes;
  • Guiding and assisting assessors with queries pertaining to credit control administration;
  • Attending to all creditor queries and resolving efficiently within a reasonable time;
  • Communicating with the Senior Accountant on workflow and processes and problems encountered.



BENEFITS:                                             As per standard conditions of service.



Applicants must submit a formal application form and a comprehensive CV, copies of qualifications, identity document and drivers license. Applications must be submitted electronically as one PDF document to recruitment@kouga.gov.za. Application forms can be obtained from the Municipal website, www.kouga.gov.za and must reach the Human Resource Manager on or before Friday, 2 June 2023 at 12:00.


For any enquiries contact Mr. B Faulkner: 042 2002 200.




Please note that the following can lead to disqualification:


  1. Canvassing of councillors.
  2. Submission of fraudulent qualifications and/ or documents.


NB: Please note that shortlisted candidates will be subjected to a vetting process. By applying for this position, the candidates agree to background checks being performed.


The Municipality reserves the right not to make an appointment.




Preference will be given to applicants residing within the Kouga area of jurisdiction.

Should you not hear from us within 30 days of closing date, kindly regard your application as being unsuccessful.






MR. C DU PLESSIS                                                                                P. O. BOX 21                                         

MUNICIPAL MANAGER                                                                        JEFFREYS BAY